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Email contact to increase attendance

Research question: can increase email contact increase attendance for free online courses?

Experiment 1: Bianca intermediate

From the 'Bianca course' data, focusing on the intermediate course, we see:

Course Iteration Course date Registered Showing up Attendance
Intermediate 1 2023-12-11 ? 12 .
Intermediate 2 2024-05-24 ? 5 .
Intermediate 3 2024-11-11 ? 6 .
Intermediate 4 2025-05-22 3 3 100%
Intermediate 5 2025-11-18 7 2 29%
Intermediate 6 2026-05-22 16 4 25%

At 2026-10-14 this will be the new communication strategy:

When What should be in the email Goal of email
Short after registration Confirmation, event value, date/time in local zone, calendar add Early contact closes the commitment gap [Abdolrasulnia et al., 2004]
1 week before session Simple reminder to prepare Learners need to be prepared
1 day before session Simple reminder with link and clear message what to do Most webinar users prefer this timing [Almuzian et al, 2022]
1 hour before session Very short reminder with join link Many users want a last-minute prompt [Almuzian et al, 2022]

We will keep track of attendance rate

Experiment 2: HPC Python

Have we ever seen an effect?

Checking the 'HPC Python Day 1' communication and the 'HPC Python Day 1' data we see:

No Date Strategy Registrations Participants Attendance
3 2025-03-04 B 67 16 24%
5 2025-10-14 B 30 12 40%
6 2025-11-27 A 42 8 19%
7 2026-03-03 B 57 19 33%
8 2026-04-20 A 50 19 38%
  • Strategy A: sufficient
  • Strategy B: more effort

The data, being very limited, shows no significant difference:

Participation rates

References

  • [Abdolrasulnia et al., 2004] Abdolrasulnia, M., Collins, B. C., Casebeer, L., Wall, T., Spettell, C., Ray, M. N., Weissman, N., Allison, J., C., E., Edu, C., Edu, N. W., & Allison, J. Bmc Medical Education Using Email Reminders to Engage Physicians in an Internet-based Cme Intervention.
  • [Almuzian et al, 2022] Almuzian, M., Mheissen, S., Wertheimer, M., & Khan, H. (2022). Global survey to assess preferences for attending virtual orthodontic learning sessions: Pre-webinar settings. Journal of Orthodontics, 50, 157 - 165. https://doi.org/10.1177/14653125221124622